Product Warranty
Warranty policy
At SMACO.store,you receive a full manufacturer's warranty on all devices purchased. This warranty is valid for a period of two years from the date of your order. Even after the warranty period has expired, we are still available to carry out repairs – quickly, reliably and at fair conditions.
1. Warranty conditions
1.1 Scope of warranty
The warranty applies to all products ordered from smaco If a device stops working properly within two years through no fault of your own or is defective upon delivery, we will provide a replacement or repair under warranty.
The guarantee does not cover damage or failure caused by:
- external influences or accidents
- improper transport or packaging
- the use of non-original spare parts
- Modifications to the device or interventions by unauthorized persons
The warranty is void if serial numbers or labels have been removed, altered or made illegible. If the inspection reveals that a defect is not covered by the warranty, we reserve the right to charge you a reasonable processing fee as well as the costs for materials and labor.
1.2 Procedure in the event of a warranty claim
Important: Please do not open a PayPal dispute in the event of a warranty claim Buyer protection only applies in the event of non-receipt or significant deviations from the described product – therefore, a refund of the purchase price is excluded in the event of a warranty claim. A replacement device can only be shipped if there is no open PayPal case.
If you have any problems, please contact our customer service first at: info@smaco.store.
Do not return the device without prior consultation – our support team will inform you about the next steps.
Unannounced returns cannot be accepted and will only be returned to you if you cover the shipping costs.
Product Warranty
Warranty Policy
We offer AWAH.store customers the full manufacturer's warranty. This is valid for two years from the date of the order number. After the warranty period, we are still available for repairs and can do them cost-effectively.
1. Warranty Policy
1.1 Scope of Warranty
The warranty at AWAH.store applies to all ordered devices, such as multifunctional drill-powered pulleys. If the device no longer functions properly within two years due to no fault of the customer, we offer warranty services. This also applies to items that arrive defective.
For failures and damages caused by external influences, accidental damage, modifications to the device, or use of non-original parts, AWAH.store assumes no warranty.
The warranty is void if the defect arises due to repairs or maintenance performed by unauthorized personnel, or if labels or serial numbers on the device are altered or made illegible.
If the repair reveals that the issue is not covered by the warranty, AWAH.store reserves the right to charge the customer for the incurred costs, including a handling fee and the chargeable repair for materials and labor.
1.2 Warranty Claim Procedure
Please do not open a PayPal dispute in the case of a warranty! Buyer protection only applies in cases of non-receipt or deviation from the item description, so the purchase price would not be refunded. AWAH.store can only send a replacement device after the PayPal conflict is resolved.
First, contact our support team (info@awah.store). Never send a device back without first discussing it with our support. Our support team will explain the process in detail. Devices returned without prior notice cannot be accepted and will only be sent back to you upon payment of shipping costs.
